Frequently Asked Questions

shop policies

  • We are not able to edit items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to or removed from an order. We are also unable to combine orders together after they have been placed. 

    Please double check that your cart is complete and accurate before making your purchase, as all sales are final.

  • Orders are processed and shipped as quickly as possible, so we are unable to cancel orders.  

    Please double check that your cart is complete and accurate before making your purchase, as all sales are final.

  • Yes! At checkout you will be able to leave a Gift Message that will be printed and included in your order. 

  • No invoice is included for gifts. At checkout you will be prompted to select if your order is a gift. If selected, no invoice will be included.

  • Unfortunately we do not currently offer gift cards at this time.

  • Damaged or broken product must be unused and reported within 2 weeks of delivery to be replaced, free of charge. We encourage you to open your packages when you receive them to ensure the quality of each product.

    Please email us at hello@themorning.com and be sure to include:

    • Your Name

    • Order Number

    • Photos of the damaged product, as well as the shipping container.

  • At this time we do not offer wholesale orders.

  • We are not able to edit shipping addresses on orders that have already been submitted.  

    Please double check that all shipping and billing information is  accurate before making your purchase, as all sales are final.

  • If an item is Returned-to-Sender due to an incorrect or undeliverable address, you as the customer will be responsible for the cost of reshipping the item. 

    If you received an email that your order was Returned-to-Sender and wish to cancel the order at that time, the total minus the original shipping costs, will be refunded. 

    If you wish to re-ship a returned order, you will be responsible for any reshipment costs. 

    Please double check that all shipping and billing information is accurate before making your purchase.

  • Unfortunately at this time we do not ship internationally.

  • Yes, we do have the option to ship to PO Boxes, which majority of the time will be shipped via USPS or UPS Mail Innovation service.

    We encourage you to use a physical address when possible, to avoid further processing and shipping delays that may occur.

  • While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders typically ship in 2-3 business days.

    Once a package leaves our shop, we are unable to control how it is handled by the carrier. 

    Please verify your shipping address is correct at checkout

  • We ship orders Monday-Friday. Our typical processing time is 24-48 hours. However, during busy seasons, we ask that you allow 1-3 business days for processing with an additional 5-7 business days for delivery.

    Processing and shipping times may vary due to busy seasons and product launches. Shipping carriers will also transfer items between each other (i.e. UPS to USPS), in which this may also cause a delay in arrival.

  • All sales are final. We currently do not accept returns.

    Please read all product descriptions carefully and thoroughly before purchasing.

    If your order arrived damaged, please send us an email at Hello@themorning.com within 14 days of receiving your order. We will happily send you a replacement item! We encourage you to open your packages when you receive them to ensure the quality of each product.

    Please email us at hello@themorning.com and be sure to include:

    • Your Name

    • Order Number

    • Photos of the damaged product, as well as the shipping container.

    Any orders that are returned to our warehouse without authorization will not receive a refund or credit.

  • Unfortunately tracking systems are notoriously unreliable. Typically when this happens, your order is in fact on its way, but tracking information has just not been updated in the system yet. Sometimes this happens when a carrier forgets to scan a package. If your order does not arrive by the estimated delivery date, please send us a note at Hello@themorning.com and we will help you out!

  • If your package was marked as delivered but you have not yet received it, please take the following steps:

    1. Check with neighbors to see if the package was left there. 

    2. Reach out to your local post office or UPS / FedEx facility.

    Please note, once a package leaves our shop, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:

    UPS: https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page

    USPS:

    https://www.usps.com/help/claims.htm